STORE POLICY
We care for our Tribe
At Tribal Encounters, our customers are at the heart of everything we do. We're committed to providing outstanding service and support at every stage of your shopping experience. Below is our customer care policy to ensure you feel valued and informed.
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Customer Support Availability
We’re here to assist you with any inquiries or concerns:
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Hours of Operation: Monday–Friday, 10 AM–6 PM (EST)
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Contact Methods:
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Email: info@tribalencounters.com
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Phone: 1-470-588-1998
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Live Chat: Available during business hours on our website.
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FAQ: Visit our FAQ page for quick answers to common questions.
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What We Assist With
Our team is ready to help with the following:
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Product Inquiries: Details about materials, dimensions, or care instructions.
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Order Assistance: Updates on shipping, delivery, or order modifications.
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Returns & Exchanges: Support for initiating returns or exchanges based on our Return & Exchange Policy.
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Customization Requests: Assistance with personalized or custom-made orders.
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Website Support: Help with account access, navigation, or checkout issues.
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Response Times
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Email: Responses within 24-48 hours.
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Live Chat & Phone: Immediate support during business hours.
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Social Media: Direct messages will be addressed within 1-2 business days.
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Feedback & Dispute Resolution
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Feedback: Share your suggestions or reviews via email or our product pages.
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Dispute Resolution: If you’re unsatisfied, contact us directly, and we’ll resolve your issue promptly.
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Our Promise
We are committed to:
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Delivering high-quality products.
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Ensuring seamless and enjoyable shopping experiences.
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Providing exceptional customer support.
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For any questions, reach out to the Tribe!
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PRIVACY & SAFETY
Your privacy is important to us at [Your Store Name]. This policy outlines how we collect, use, and protect your personal information when you use our website.
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Information We Collect
We may collect the following information:
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Personal Details: Name, email address, phone number, and shipping/billing addresses.
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Payment Information: Securely processed through third-party payment platforms.
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Website Usage: Information about your interactions with our site (e.g., browsing history, device type, IP address).
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How We Use Your Information
We use your information to:
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Process and fulfill your orders.
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Provide customer service and support.
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Send updates, promotions, and newsletters (with your consent).
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Improve our website and user experience.
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Data Protection
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Secure Transactions: We use SSL encryption to protect your data during transactions.
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Third-Party Sharing: Your data will never be shared with unauthorized parties. It may be shared with trusted services (e.g., shipping carriers) to complete your order.
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Your Rights
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You can request access, corrections, or deletions of your data at any time.
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To opt out of marketing communications, follow the unsubscribe link in our emails or contact us directly.
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Cookies
We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
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WHOLESALE INQUIRIES
we’re proud to offer our unique home decor products for wholesale purchases. Whether you’re a retailer, interior designer, or event planner, we’d love to collaborate with you.
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For wholesale inquiries, please contact us at [insert email address] or fill out our Wholesale Inquiry Form. Be sure to include the following details:
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Business Name and Type
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Contact Information
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Desired Products or Categories
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Estimated Order Quantities
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Our team will respond promptly to discuss pricing, minimum order requirements, and other details. We look forward to partnering with you to bring our exceptional designs to your customers!
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PAYMENT METHODS
Credit / Debit Cards
TE Gift Cards